Header

HomeAbout UsPhotosIf In An AccidentProductsFAQsContact Us

FAQs

DOES HAVING MY NEW CAR REPAIRED AT A REPAIR FACILITY OTHER THAN THE DEALERSHIP VOID MY MANUFACTURER'S WARRANTY? 

Absolutely not. If anyone tells you this, I would ask to see it in writing. The warranty on your vehicle has nothing to to do with collision repairs. Fixing a scratch or ding on your vehicle will not void your paint warranty either. If anyone tells you this, it is an attempt to get you to go to a dealer to get your vehicle fixed. (With the current economic situation of the manufacturers, will your collision warranty be there in the future?)


 WHAT DO I DO AFTER AN AUTO ACCIDENT?

Get the name of the person(s) driving the other vehicle(s) involved along with their phone number, driver’s license, vehicle license, insurance information. Also try to obtain any witness’ name and number. Note the location, time and date. And, if you have a camera, take pictures. Contact the repair  facility of your choice and have them set up a tow or appointment to get your vehicle in the shop. If you need alternative transportation, ask the shop to set up the rental for you. Contact the Insurance Company responsible and let them know where the vehicle is and/or where it is going and ask for a claim number. If the Insurance Company wants to examine your vehicle at your house or in their claims center, you have the choice of doing this, or you can inform the Insurance Company that you are dropping the vehicle at the shop of your choice and they can see the vehicle there. Call the shop and give them the claim number. From this point on, the shop will negotiate on your behalf to insure that your vehicle will be returned to pre-loss condition.

Fender BenderCAN I GO TO ANY REPAIR SHOP THAT I WANT?

Yes. You can go to any shop you would like to. It is against the law for an insurance company to steer you to a preferred shop.


DO I NEED THREE ESTIMATES?

 
No. You are free to get as many estimates as you desire, but it is not necessary. Your only obligation is to choose the shop of your choice and inform the insurance company.


 AM I REQUIRED TO NOTIFY MY INSURANCE COMPANY BEFORE REPAIRS BEGIN ON MY VEHICLE?

 
Yes. Only the vehicle owner may authorize repairs.


WHAT SHOULD I LOOK FOR WHEN CHOOSING A REPAIR FACILITY?

 
Referrals from other satisfied customers are good. Evidence of employee training and certification through accredited industry standards, such as I-CAR. Repair shops who guarantee their work with a lifetime warranty.


DOES YOUR SHOP OFFER A WARRANTY?

 
LaPorte's’s Paint and Body, Inc. offers a lifetime warranty on all repairs relating to the current loss.  You will be given the certificate at the time you pick up your vehicle from the repair shop.


 WHO IS RESPONSIBLE FOR THE GUARANTEE OF WORKMANSHIP AND SAFETY OF MY VEHICLE REPAIRS?

 
The repair facility is ultimately responsible. You should choose a facility that offers a lifetime warranty on all work performed, not a collision shop based on a statement by any insurance company, be it your insurance or the other party.


 DO I HAVE TO PAY FOR A RENTAL CAR?

 
Check with your insurance company if you have rental coverage. You must specify to your agent when getting coverage. All claimants should have rental coverage thru the other parties insurance.


 WHEN IS MY DEDUCTIBLE DUE AND HOW DO I KNOW HOW MUCH IT IS?

 
Your deductible amount is due at time of completion. Your insurance adjuster should tell you how much you owe if you do not already know.


 WHAT SHOULD I DO WHEN I PICK UP MY REPAIRED VEHICLE?

 
Review your itemized final bill. Walk around the vehicle with your service advisor and have him show you all repairs performed. Look at the paint finish, exterior trim, and all details. Choose a shop where satisfaction is guaranteed before any payment is made.

 

Web Design by: B and B Web DesignsB&B